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Ocado: Tom Hanks or C. Thomas Howell?

[…] crowd oohed and awed throughout the presentation, and especially so when he dropped this robot-filled video on all of us. https://www.youtube.com/watch?v=iogFXDWqDak Right after Mr. Steiner finished his speech, a former colleague of mine turned to me, took out his keys, […]

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McKinsey Launches a Flashy New Store

[…] digital cart, if desired. Here\’s a demo of the concept in action in the Third Love section of the Collective. https://www.youtube.com/watch?v=nqXvlsilDGk&width=450&height=253 On the plus side, the technology does separate buying from shopping. It allows consumers to browse, add items to […]

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Sex, China and Covid-19

[…] means VR in place of real physical shopping stands to be nothing more than the revenue equivalent of tuppence to feed the birds for years, if not decades, to come.  If VR Porn only stands to corner 4 percent of […]

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Retail\’s Q4 Sales Results

Do we have amnesia? A mere six months ago at Shop. org in Los Angeles, I remember sitting amidst heated debates, akin to the Miller Lite “Taste Great, Less Filling” ads from the 1980s. The sticking point was about whether […]

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Walmart Bites the Hands That Feed It

[…] Great Satan, a deflowerer of innocent virgins or overseer of downtrodden employees. The chain, in the best tradition of Sam Walton, has simply been a hard bargainer. They will pummel suppliers for every penny they can get on products then […]

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Agile Stores

[…] and targets, taking action against those goals, and measuring variance to planned results. Yet there is one crucial difference: the feedback loop. With Agile, you granularly measure the impact of each action and feed that intelligence into your learnings, reshaping […]

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Product Management, Not Product

[…] other “merchants” to tell us what is hot anymore – we can see it quickly for ourselves within our social feeds, or better yet we can even design it for ourselves or be fooled into thinking that we can. We […]

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Omnichannel\’s Death…Not So Fast!

Mark Twain once remarked, “the reports of my death are greatly exaggerated.” If the word “omnichannel” had a voice, it would say the same thing. Recently, numerous pundits have urged that we close the lid on the coffin and inter […]

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